Please note: new customers or lines added after October 31, 2021 are not eligible for a contract buyout credit.
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Find Answers to Popular Questions Below:
What fees are covered in the buyout program?
CREDO will cover any outstanding device payments and/or early termination fees (ETFs) that your previous provider is charging up to $350 per line for up to 5 lines when you switch to CREDO.
What is an “ETF”?
An Early Termination fee is a penalty fee charged by phone companies when a customer chooses to terminate or cancel service before their contract ends.
How do I know if I’m eligible for a buyout credit?
Customers that have been with CREDO Mobile for 30 days are eligible for a buyout credit. If your previous phone company charged you an early termination fee or any equipment charges (such as outstanding device payments), you’re eligible for a credit of up to $350 per line (for up to 5 lines) when you switch to CREDO.
How do I submit my final bill for a buyout credit?
We’ve made submitting your final bill from your previous phone company easy. Simply click here to upload your final bill and submit our electronic form. If you don’t have a digital version, we recommend using your phone to photograph the relevant charges and upload the images using the form.
How long until I get my buyout credit?
Your credit should appear on your CREDO Mobile account within 30 days from when we receive the contract buyout form and copy of your previous phone company’s bill. Please keep an eye on your inbox, you will receive a confirmation email when your credit is approved. We will also let you know via email if, for any reason, we need more information to process it.
I already submitted my final bill. Why haven’t I received my credit yet?
We require that customers have service with CREDO Mobile for more than 30 days before we process their credit. There are times we receive forms with missing information. When this happens, we typically notify customers via email within 1 week of their submission.
If 30 days has passed from the date we received your form, feel free to give us a call at 1-800-411-0848 and we’ll be more than happy to look into expediting your buyout credit.